Privacy, Refund and Cancellation Policy

Index Path Labs, Shop No. 314, 3rd Floor, Aarza Square 2, Gaur City 1, Sector 4, Greater Noida West, Uttar Pradesh 201318 · Phone/WhatsApp: +91 92665 69955 · Email: indexpathlabs@gmail.com

Last updated: 4 November 2026

Part A: Refund and cancellation

We provide diagnostic tests, health packages and home sample collection. These are services, not physical goods, so there are no product returns. This section explains when you can cancel and when you get a refund.

Cancelling before your sample is collected

You can cancel or reschedule a booking at any time before your sample is collected. Call or WhatsApp +91 92665 69955. If you have paid in advance, cancellations made before collection get a full refund.

After your sample is collected

Once your sample has been collected and processing has started, the test cannot be cancelled or refunded.

When we recollect or refund

  • If a sample cannot be processed for a reason on our side (for example, the sample is insufficient, damaged or delayed in transit), we will recollect it free of charge.
  • If you prefer not to give a new sample, we will refund the amount for that test in full.
  • If one test in a booking cannot be performed, we refund the amount for that test only.

How refunds are paid

Approved refunds go back to the original payment method within 5–7 working days. Cash payments are refunded in cash at the lab or by UPI.

How to request a refund

Call or WhatsApp +91 92665 69955, or email indexpathlabs@gmail.com, with the patient name, phone number and booking date. We reply within 2 working days.

Part B: Privacy policy

This section explains what personal information we collect, why we collect it, and how we protect it.

Information we collect

  • Booking details: name, phone number, age, gender, address for home collection, preferred date and time, and the tests you book. These come from our booking form, phone calls and WhatsApp.
  • Health information: your samples, test results and reports, and any prescription or doctor details you share with us.
  • Website usage data: pages visited, device and browser type and approximate location, collected through cookies and analytics tools (Google Analytics, Google Ads, Microsoft Clarity and Jetpack).

How we use it

  • To schedule sample collection, perform your tests and deliver your reports.
  • To contact you about your booking, your reports or a needed recollection.
  • To meet legal and regulatory duties that apply to diagnostic laboratories.
  • To understand how visitors use our website and to measure our advertising. Website usage data is not linked to your test results.

Who we share it with

  • You, and anyone you ask us to send your report to, such as your doctor.
  • Referral partner laboratories, for tests we do not perform in-house. They receive only what is needed to perform the test.
  • Government or regulatory authorities, where the law requires it.

We do not sell your personal information or share your test results with advertisers.

How we protect and keep it

Reports are shared only with you or the people you authorise. Access to patient records is limited to our staff who need it. We keep records only as long as needed to provide our services and to meet legal record-keeping requirements.

Your rights

Under the Digital Personal Data Protection Act, 2023, you can ask to access, correct or delete your personal information, subject to legal record-keeping requirements, and you can withdraw consent for future processing. To make a request or raise a concern, contact us at indexpathlabs@gmail.com or +91 92665 69955. We respond within 30 days.

Cookies

You can block or delete cookies in your browser settings. The website will still work, but some features may not.

Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

Questions about this policy? Call or WhatsApp +91 92665 69955 or visit indexpathlabs.in.